Grievance Redressal
Grievance Redressal
Help us take the necessary corrective action and serve you better
Level 1
Submitting your complaint for the first time?
Email us at:
OR
Call us at:
OR
You can also contact
Your Branch Manager directly
OR
Fill this form
Level 2
Not satisfied with the first response you got from us?
You may take up the matter further with the Cluster Head assigned to your branch
List of the Cluster heads assigned to Branches
You may take up the matter further with the Divisional Manager assigned to your Banking Unit for APY & NPS-Lite
Level 3
Still not satisfied with the resolution?
You can escalate the matter to the Principal Nodal Officer at Head Office
Mr. Nand Kumar Singh
Head - Banking Operation & Customer Service
Email ID: pno@bandhanbank.com
Address: Floors 12-14, Adventz Infinity@5, BN 5, Sector V, Salt Lake City, Kolkata 700091
Ph No.: 033-4045-6353
(Available from 9 AM to 6 PM, excluding holidays)
For Atal Pension Yojana & NPS-Lite
In case you are not satisfied with the resolution provided by the Bank
you may approach the PFRDA Ombudsman
The Office of Ombudsman
Pension Fund Regulatory and Development Authority
Tower E, 5th Floor, E-500, World Trade Center
Nauroji Nagar, New Delhi - 110029
Phone No.: 011-4071 7900
Email ID: ombudsman@pfrda.org.in
In case you are not satisfied with the resolution provided by the Bank
you may approach the Office of the Banking Ombudsman.
URL: https://cms.rbi.org.in
RBI - Integrated Ombudsman Scheme, 2021
Salient Features of the Integrated Ombudsman Scheme
For analysis of complaints for FY 2023-24
Click here
Customer Facilitation centre (CFC) for RTGS & NEFT transactions
Please find below the details of the Nodal Officer at Customer Facilitation Centre (CFC) for the redressal of RTGS & NEFT transaction related complaints
Ms. Piyali Dey
Vice President
Email ID: rtgsneft.desk@bandhanbank.com
Ph No.: 033-4045-6456 / Ext: 5131 / 5415
For details of Bank’s MD / CEO and Other Line Function Heads for various operations, please click here
