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Grievance Redressal
Level 1
Submitting your complaint for the first time?
Email us at:
customercare@bandhanbank.com
OR
Call us at:
1800-258-8181 / 1800-258-8181
OR
You can also contact
Your Branch Manager directly
OR
Fill this form
Level 2
Not satisfied with the first response you got from us?
You can take up the matter further with the Cluster Head assigned to your branch
Level 3
Still not satisfied with the resolution?
You can escalate the matter to the Nodal Officer at the Head Office
Mr. Nand Kumar Singh
Head - Banking Operation & Customer Service
Email Id: pno@bandhanbank.com
Ph No.: 033-6609-0909
In case you are not satisfied with the resolution provided by the Bank
you may approach the Office of the Banking Ombudsman.
For analysis of complaints for FY 2019-20
Customer Facilitation centre (CFC) for RTGS & NEFT transactions
Please find below the details of the Nodal officer at Customer Facilitation centre (CFC) for the redressal of RTGS & NEFT transaction related complaints
Ms. Piyali Dey
Deputy Vice President
Email Id: rtgsneft.desk@bandhanbank.com
Ph No.: 033-4045-6456 / Ext: 5131 / 5415
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