Grievance Redressal

Grievance Redressal

Help us take the necessary corrective action and serve you better

Level 1

Submitting your complaint for the first time?

Call us at:



You can also contact

Your Branch Manager directly


Fill this form

Note: Do not provide any sensitive data in the complaint/inquiry box below, such as Card Number, PIN, CVV, Login ID, Password, etc.

Level 2

Not satisfied with the first response you got from us?

You can take up the matter further with the Cluster Head assigned to your branch

List of the Cluster heads assigned to Branches

Level 3

Still not satisfied with the resolution?

You can escalate the matter to the Principal Nodal Officer at Head Office

Mr. Nand Kumar Singh

Head - Banking Operation & Customer Service

Email ID:

Address: Floors 12-14, Adventz Infinity@5, BN 5, Sector V, Salt Lake City, Kolkata 700091

Ph No.: 033-4045-6353

(Available from 9 AM to 6 PM, excluding holidays)

In case you are not satisfied with the resolution provided by the Bank
you may approach the Office of the Banking Ombudsman.


RBI - Integrated Ombudsman Scheme, 2021
Salient Features of the Integrated Ombudsman Scheme

For analysis of complaints for FY 2023-24

Click here

Customer Facilitation centre (CFC) for RTGS & NEFT transactions

Please find below the details of the Nodal officer at Customer Facilitation centre (CFC) for the redressal of RTGS & NEFT transaction related complaints

Ms. Piyali Dey

Vice President

Email ID:

Ph No.: 033-4045-6456 / Ext: 5131 / 5415