Help us take the necessary corrective action and serve you better
Submitting your complaint for the first time?
You can also contact
Your Branch Manager directly
Fill this form
Not satisfied with the first response you got from us?
You can take up the matter further with the Cluster Head assigned to your branchList of the Cluster heads assigned to Branches
Still not satisfied with the resolution?
You can escalate the matter to the Principal Nodal Officer at Head Office
Mr. Nand Kumar Singh
Head - Banking Operation & Customer Service
Email Id: email@example.com
Ph No.: 033-4045-6353
(Available from 9 AM to 6 PM, excluding holidays)
In case you are not satisfied with the resolution provided by the Bank
you may approach the Office of the Banking Ombudsman.
RBI - Integrated Ombudsman Scheme, 2021
Salient Features of the Integrated Ombudsman Scheme
For analysis of complaints for FY 2021-22Click here
Customer Facilitation centre (CFC) for RTGS & NEFT transactions
Please find below the details of the Nodal officer at Customer Facilitation centre (CFC) for the redressal of RTGS & NEFT transaction related complaints
Ms. Piyali Dey
Deputy Vice President
Email Id: firstname.lastname@example.org
Ph No.: 033-4045-6456 / Ext: 5131 / 5415
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