Grievance Redressal

Help us take the necessary corrective action and serve you better

Level 1

Submitting your complaint for the first time?

Email us at:

customercare@bandhanbank.com

Call us at:

1800-258-8181

You can also contact

Your Branch Manager directly

OR

Fill this form

Note: Do not provide any sensitive data in the complaint/inquiry box below, such as Card Number, PIN, CVV, Login ID, Password, etc.

Grievance Related To*:

Complaint / Inquiry*(Max 1000 Characters)

Name*

Address Pincode State*

City / Town*

Nearest Branch

Email ID*

Mobile No.*

Level 2

Not satisfied with the first response you got from us?

You may take up the matter further with the Cluster Head assigned to your branch

List of the Cluster heads assigned to Branches

You may take up the matter further with the Divisional Manager assigned to your Banking Unit for APY & NPS-Lite

List of Divisional Managers assigned to your Banking Units

Level 3

Still not satisfied with the resolution?

You can escalate the matter to the Principal Nodal Officer

Ms. Radhika Raghavan

Head - Customer Experience, Process Quality & Transformation

Email ID: pno@bandhanbank.com

Address: 2^nd Floor, 201-209, A Wing, INS Tower, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai - 400051, Maharashtra

Ph No.: 033-4045-6353

(Available from 9:15 AM to 5:45 PM, excluding holidays)

For Atal Pension Yojana & NPS-Lite

In case you are not satisfied with the resolution provided by the Bank
you may approach the PFRDA Ombudsman

The Office of Ombudsman
Pension Fund Regulatory and Development Authority
Tower E, 5th Floor, E-500, World Trade Center
Nauroji Nagar, New Delhi - 110029
Phone No.: 011-4071 7900
Email ID: ombudsman@pfrda.org.in

In case you are not satisfied with the resolution provided by the Bank
you may approach the Office of the Banking Ombudsman.

URL: https://cms.rbi.org.in

RBI - Integrated Ombudsman Scheme, 2021
Salient Features of the Integrated Ombudsman Scheme

For analysis of complaints for FY 2023-24

Click here

Customer Facilitation Centre (CFC) for RTGS & NEFT transactions

Please find below the details of the Nodal Officer at Customer Facilitation Centre (CFC) for the redressal of RTGS & NEFT transaction related complaints

Ms. Piyali Dey

Vice President

Email ID: rtgsneft.desk@bandhanbank.com

Ph No.: 033-4045-6456 / Ext: 5131 / 5415

For details of Bank’s MD / CEO and Other Line Function Heads for various operations, please click here