Toll free number: 1800-258-8181

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Step 1: Submitting a complaint for the first time

Call us at 1800-258-8181 or send us an e-mail of your grievance at . To help us serve you better, please mention your Customer ID/Account number and your contact information. Alternately, you may contact the Branch Head of your branch, in person or fill the below form

(*) Marked fields are mandatory

Please fill in the below details.

  • Type the code as alongside*

Step 2: If you are not satisfied with the first response, you may escalate the matter to the Cluster Head. Please find attached here the Cluster Head assigned to your branch.


Step 3: If you are still not satisfied with the resolution you receive, you may escalate the matter to the Nodal Officer at Head Office:

Mr. Nand Kumar Singh,
Head - Banking Operations and Customer Service
Email ID:
Ph: 033-66090909

Click here for analysis of complaints for FY 2019-20

Customer Facilitation Centre (CFC)for RTGS and NEFT transactions.

Please find below the details of Customer Facilitation Centre (CFC) for redressal of your NEFT/RTGS related complaints.

Nodal Officer: Ms. Piyali Dey, Deputy Vice President
Contact No.: 033-40456456| Ext: 5131 / 5415

Email ID:

To register your grievances related to COVID-19 Ex-Gratia Scheme please follow the Grievance Redressal Mechanism of the Bank.