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Services for Customers with Disabilities

As per RBI circulars DBOD. No. Leg BC. 91 /09.07.005/2007-08 dated June 4, 2008; DBOD.No.Leg.BC.123/09.07.005/2008-09 dated 13th April 2009, DBOD.No.Leg.BC.38 /09.07.005/2012-13 dated 5th September 2012, DBOD.No.Leg.BC.113 09.07.005/ 2013-14 dated May 21, 2014 and DBR.No.Leg.BC.96/09.07.005/2017-18 dated 9th November, 2017 all banking services are being provided to persons with disabilities.

Bandhan Bank is committed to provide all our services to customers with disabilities without Discrimination. The RBI guidelines have been upheld by the internal circular number -. RB/PSNs/CIR/4153. These circulars uphold the bank’s commitment to offer all its banking services and products to customers with disabilities without discrimination.

We are committed to make our websites, net banking and mobile banking compliant to Web Content Accessibility Guidelines (WCAG).

Our bank has accessible ATMs set up as per the ‘IBA Standards on Accessible ATM’. Details about talking ATM locations can be seen here.

In case of a customer with disability facing any difficulty in receiving any services of the bank please contact Mr. Nand Kumar Singh, Head of Branch Operations & Customer services, for redressal. Email – nand.singh@bandhanbank.com. Contact No: 033 – 66090909.

Download “BANKERS’ GUIDE FOR CUSTOMERS WITH SPECIAL NEEDS AND PERSONS WITH DISABILITIES”.